Appotronics Worldwide Service Coverage
USA / Canada / France / Poland / Kore/India / Thailand / Australia / Brazil / Israel / Hongkong
Appotronics Overseas Service Support Capability
Authorized Warranty & Repair
Authorized Repair Services
Professional Repair& Refurb
Burn-in Testing & Refurbishment Services
Quality Analysis
Quality Issue Feedback & Root Cause Analysis
System Management
CRM System
Spare Parts Logistics
International Material Import/Export & EOL Spare Parts Procurement
Technical Training
Tech Staff Deployment, Enablement & Certification
Contact Us for Support: Service Request Channels
Channel 1: 400 Hot-line
Large venue and installation projects:
Phone NO: 400 101 9930 9:00 a.m. - 9:00 p.m., Monday - Saturday (China Standard Time)
Note: International callers may dial using the local international access code +86 (e.g., 00-86-400-101-9930)
Channel 2: Dedicated Service Email
Dedicated Email Support
Appotronics Overseas After-Sales Services
We offer a tiered support system to resolve your issues quickly and efficiently:
Tier 1 (Self-Service Guidance):Simple issues you can resolve independently via self-troubleshooting, or guided phone/video support from our team.
Tier 2 (Remote Support):Technical staff provide remote assistance to diagnose, debug, or repair software issues directly through secure remote access.
Tier 3 (On-Site Service): For complex problems requiring hands-on engineering support, including hardware replacement, advanced troubleshooting, and on-site debugging with specialized tools.
On-Site Service Scope
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